Effective date: September 15, 2026
Information We Collect
We collect information customers provide when requesting quotes, booking services, paying invoices, using the customer portal, contacting us, or submitting reviews. This may include your name, telephone number, email address, service and billing addresses, service notes, photos, booking dates, invoices, payment status, communication preferences, and communication history.
How We Use Information
- Provide lawn care, property cleanup and landscaping services.
- Prepare and deliver quotes, invoices, receipts, booking confirmations, reminders, and account notices.
- Schedule, route, update, reschedule, and confirm completion of services.
- Process payments through third-party payment providers such as Stripe.
- Maintain customer records, service history, consent records, and administrative notes.
- Respond to requests to change or cancel services.
- Protect the website, prevent fraud, comply with law, and improve our operations.
SMS/Text Message Programs
Customers may voluntarily opt in to service and account texts from T&C Lawn Care, LLC. These messages may include quote, booking, appointment, route, arrival, weather, rescheduling, service-completion, invoice, payment, and account-security updates. Customers may separately opt in to promotional texts, including seasonal offers, competitions, and referral promotions. Message frequency varies for service messages; promotional messages may be sent up to four times per month. Message and data rates may apply.
How SMS Consent Is Obtained
Consent may be provided on our public Text Message Sign-Up page or by selecting an unchecked SMS consent box in the customer portal or another T&C form that clearly describes the messaging program. Service/account and promotional consent choices are separate and unchecked by default. Consent is optional and is not a condition of purchasing goods or services. We may record the date, time, source URL, telephone number, IP address, user agent, disclosure presented, disclosure version, selected program, and status of each consent or opt-out request.
SMS Opt-Out and Help
You may revoke consent at any time by replying STOP to a text message, turning off text notifications in the customer portal, contacting us at 931.561.2911, emailing quotes@tclawncare.net, or using another reasonable method that clearly communicates your request. After opting out, you may receive one final non-promotional message confirming the request. Reply HELP for assistance or contact us using the information above.
Mobile Information and Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that provide support services, such as customer service, messaging delivery, hosting, or technical operations. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing or promotional purposes. We do not sell or rent mobile telephone numbers, SMS opt-in data, or SMS consent records.
Email Communications
Customers may receive service and account emails related to quotes, bookings, invoices, reminders, confirmations, requests, and completed work. Promotional email preferences are handled separately from SMS consent where applicable.
Payments
Payment information is processed through secure third-party payment providers. T&C Lawn Care, LLC does not store complete credit card numbers on this website.
Cookies and Website Tracking
Our website may use cookies, analytics, tracking pixels, or similar technologies to operate the website, understand performance, prevent abuse, improve customer service, and measure advertising. Browser settings may allow you to limit certain cookies.
Data Retention and Security
Information may be stored in website files, databases, administrative dashboards, payment systems, messaging logs, and business records for operational, tax, compliance, customer-service, fraud-prevention, and dispute-resolution purposes. We use reasonable administrative and technical safeguards, but no electronic system is guaranteed to be completely secure.
Your Choices and Corrections
You may update available account information and communication preferences through the customer portal or contact us to request a correction. Certain records may be retained when reasonably necessary for legal, financial, security, or compliance purposes, including records showing that a number opted out.
Policy Changes
We may update this Privacy Policy as our services or legal obligations change. The effective date above identifies the latest revision.
Contact Us
For privacy questions or communication requests, call or text 931.561.2911 or email quotes@tclawncare.net.