General Policy
Cancellations, rescheduling, refunds, and credits depend on the service type, timing, booking status, weather, preparation already completed, and whether equipment or labor was reserved for the job.
Lawn Care Cancellations
Lawn care visits may be rescheduled due to weather, wet ground, equipment issues, or customer access issues. Recurring service may be paused or canceled by contacting T&C, but unpaid balances remain due.
Cancellations
appointments may be rescheduled when notice is provided. If crews arrive and the job is canceled, unavailable, materially different, unsafe, or inaccessible, a trip charge or minimum service fee may apply.
Refunds
Approved refunds are typically returned to the original payment method when possible. Processing times may vary based on the payment provider or bank.
Weather and Operational Delays
Weather, unsafe conditions, disposal site delays, equipment issues, and access limitations may require schedule changes. Rescheduling due to these factors does not automatically create a refund.